About the role

IT Support Contractor 

ASAP Start
Duration: To 31 March 2027
Hourly Rate: $60 Per Hour +GST
Location: Nelson - onsite
Hours: Full-time, with occasional 24/7 shift requirements

We’re looking for hands-on technology support professionals to join a large-scale technology migration programme, providing on-the-ground support to users following the rollout of new email, Microsoft Teams and devices. This is a highly user-focused role where you’ll be out with staff, troubleshooting issues, helping people get comfortable with new ways of working and making sure technical issues are resolved quickly.

The Role

• Provide hands-on, on-the-ground support following email, Teams and device migrations
• Act as the first point of contact for post-migration technical issues and questions
• Troubleshoot and resolve issues quickly to minimise disruption
• Provide floor-walking support, user guidance and just-in-time training
• Help users adapt to new technology and ways of working
• Monitor and prioritise incidents based on user and operational impact
• Escalate more complex technical issues to specialist teams and coordinate resolution
• Gather user feedback and identify recurring issues or opportunities to improve the migration experience
• Keep stakeholders informed on issues, risks and resolution activities
• Help ensure users can return to normal operations as quickly as possible

About You

• Confident providing face-to-face, hands-on technical support
• Comfortable working directly with users in a busy environment
• Strong troubleshooters who can quickly understand and resolve issues
• Patient and confident explaining technology to people with different levels of technical experience
• Comfortable working as part of a wider technical and deployment team
• Flexible and able to travel between locations when required
• Available to work full-time onsite
• Able to work across a 24/7 environment on occasion, including shifts when required

This is an opportunity to be part of a significant technology modernisation programme, supporting users through major changes to their digital workplace and helping deliver a consistent technology experience across locations. The programme includes Windows 11 upgrades, device replacement and modernisation of email and workplace technology.

Potentia Contractor Benefits:

• Wellbeing Discovery Sessions
• Welcome Packs
• Hnry discount
• Exclusive Invites
• Optional Pay-As-You-Go PI/PL Insurance

If you enjoy being out with users, solving problems and making technology changes easier for people, we’d like to hear from you. Please apply with your latest CV or contact Allie for further information on 0226487476.