About the role

Migration Technology Support  Contract | $480 per day | Full-time onsite

We’re looking for hands-on technology support professionals to join a large-scale technology migration programme, providing on-the-ground support to users following the rollout of new email, Microsoft Teams and devices.

This is a highly user-focused role where you’ll be out with staff, troubleshooting issues, helping people get comfortable with new ways of working and making sure technical issues are resolved quickly.

What you’ll be doing

• Provide hands-on, on-the-ground support following email, Teams and device migrations
• Act as the first point of contact for post-migration technical issues and questions
• Troubleshoot and resolve issues quickly to minimise disruption
• Provide floor-walking support, user guidance and just-in-time training
• Help users adapt to new technology and ways of working
• Monitor and prioritise incidents based on user and operational impact
• Escalate more complex technical issues to specialist teams and coordinate resolution
• Gather user feedback and identify recurring issues or opportunities to improve the migration experience
• Keep stakeholders informed on issues, risks and resolution activities
• Help ensure users can return to normal operations as quickly as possible

We’re looking for people who are:

• Confident providing face-to-face, hands-on technical support
• Comfortable working directly with users in a busy environment
• Strong troubleshooters who can quickly understand and resolve issues
• Patient and confident explaining technology to people with different levels of technical experience
• Comfortable working as part of a wider technical and deployment team
• Flexible and able to travel between locations when required
• Available to work full-time onsite
• Able to work across a 24/7 environment on occasion, including shifts when required

This is an opportunity to be part of a significant technology modernisation programme, supporting users through major changes to their digital workplace and helping deliver a consistent technology experience across locations. The programme includes Windows 11 upgrades, device replacement and modernisation of email and workplace technology.

Rate: $60 Per Hour
Location: Various locations / onsite
Type: Contract
Hours: Full-time, with occasional 24/7 shift requirements
Travel: Required as part of the role

If you enjoy being out with users, solving problems and making technology changes easier for people, we’d like to hear from you.