About the role

The opportunity
This is an opportunity for an Account Manager who enjoys being close to customers, understanding their technology environment, and helping them get the most from their managed services partner. You might alreasy be a Account Manager in an MSP, or you could be a Systems Engineer ready to move into more of a realtionship focused role. 

You’ll be the main point of contact for a portfolio of customers, building trusted relationships, identifying upcoming needs, and ensuring the right technical expertise is brought in at the right time. 

The role
You’ll manage and develop a portfolio of existing customers, taking ownership of the overall relationship and acting as the link between customers and internal technical / delivery teams.

Day to day, you’ll:

• Build strong relationships with business and technology stakeholders 
• Understand customer environments, challenges, priorities, and future requirements 
• Identify opportunities to improve technology outcomes across your customer base 
• Coordinate with technical specialists to shape the right solutions and support 
• Ensure customers are receiving the service, advice, and follow-through they need 
• Maintain a clear view of commercial opportunities without pushing a hard-sales approach 

Your fit
You’ll likely come from an MSP or technology services background, with experience managing a portfolio of customers. You’re confident talking technology with customers, able to ask good questions, and comfortable bringing technical people into the conversation when needed.

You’ll bring:

• Account management experience within an MSP, IT services, or technology environment 
• Good technical understanding across managed services, infrastructure, cloud, security, or support services 
• Strong relationship and stakeholder management skills 
• A customer-first approach with sound commercial judgement 
• Confidence owning the customer relationship and coordinating internal teams 

To apply hit the "Apply Now" button. For more information contact Courtney at courtney@potentia.co.nz