About the role

Contract details

• 6-month initial hourly rate contract
• Location: Onsite in Dunedin
• Focus: Technical support, in-person and service desk
• Start: ASAP (or up to 2 weeks’ notice)

You’ll be responsible for:

• Approaching and engaging with user to ensure they have the IT support they need
• Logging, triaging, and resolving Level 1 incidents and service requests
• Providing support across Microsoft 365 and Windows 10/11 environments
• User account administration and basic Active Directory tasks
• Supporting end-user hardware, peripherals, and mobile devices
• Delivering high-quality customer service to internal users
• Working collaboratively with wider IT teams to ensure smooth handovers and escalations

Your fit:

You’ll be providing onsite support to internal users and helping keep desktop services running seamlessly. This would suit someone who brings:

• Confidence in engaging with customers
• Solid experience in the Microsoft 365 ecosystem
• Experience working with IT ticketing systems
• Practical experience with PC hardware and end-user devices
• Strong communication skills and a customer-first mindset
• Calm, patient approach under pressure
• Previous Customer Support, Service Desk or Desktop Support experience

Nice to have: Exposure to O365 admin, Intune, or Azure AD

Contractor benefits:

• Wellbeing Discovery Sessions 
• Welcome Packs 
• Hnry discount 
• Exclusive Invites 
• Optional Pay-As-You-Go PI/PL Insurance 

To apply:

Apply now with your updated CV and a brief cover letter. We will be progressing suitable applicants immediately.

Note: We review all CVs manually and you will be contacted if your skills and experience meet the requirements of any of our clients. You must have valid working rights for NZ.