About the role

Why you’d like it:

• Build deep ServiceNow skills with real mentoring and a clear pathway 
• Broad platform work: admin, config, scripting, integrations, releases 
• Chance to bring more capability in-house
• Strong focus on documentation, governance, and good engineering habits 
• Support to achieve ServiceNow CSA within the first year

The Opportunity:
This role suits someone who’s strong with web fundamentals and enjoys learning new platforms. You’ll join an IT Support function where ServiceNow is a key system, and the goal is to steadily grow internal capability, more ownership and better outcomes for users.

You’ll start with day-to-day platform support and configuration, then progressively take on more complex build work (workflows, scripting, integrations, and deployments). If you’re looking for a role where you can get hands-on and genuinely develop your ServiceNow career this one will land well.


Company Profile:
You’ll be joining a values-led organisation with an emphasis on safe, respectful ways of working, continuous improvement, and teamwork. The tech environment is practical and outcome-driven, with room to learn and contribute.


The Role:

• Support day-to-day administration and operation of the ServiceNow platform 
• Configure forms, workflows/flows, catalog items, notifications, and data structures 
• Develop and maintain client scripts, business rules, ACLs, UI policies 
• Assist with application design and build using JavaScript/JSON and ServiceNow scripting 
• Support integrations (REST/SOAP, Integration Hub, APIs) with external systems 
• Test, deploy, and promote changes across environments 
• Create and maintain technical documentation for configurations and customisations 
• Work with stakeholders to translate requirements into workable solutions 

 
 Your fit:

• Background in a support/dev/engineering role working with technical systems 
• Solid JavaScript and JSON skills; comfortable learning platform-specific scripting 
• Working knowledge of HTML/CSS and web/client-server concepts 
• Experience consuming or building REST APIs (JSON payloads)
• Strong troubleshooting mindset and the ability to pick up new tools quickly 
• Understanding of ITSM principles (and ideally ITIL-aligned thinking) 
• Clear communicator who works well across technical and non-technical teams 
• ServiceNow exposure is great, but not essential if fundamentals are strong 
• Nice to have: SOAP, Postman/Chrome DevTools, AD/Azure AD (Entra ID), Agile/Scrum 

 
If this sounds like you, apply now and we’ll take it from there.