About the role

 
Company Profile

A values-led organisation investing in its CRM capability and ways of working. You’ll join a collaborative environment where teams work closely to deliver better outcomes for customers and the business.

Why You’ll Love This Role

• Variety and scope across business, product, and platform
• Opportunity to build your skills in D365 and Power Platform
• Collaborative, supportive culture focused on improvement
• Contribute to meaningful digital transformation initiatives
• Dunedin based role 

The Opportunity

This role is about supporting the day-to-day running and continuous improvement of the Customer Engagement platform. You’ll help translate business requirements into practical configurations, support users through training and troubleshooting, and contribute to platform enhancements that improve efficiency, data quality, and usability. Working alongside business and technical teams, you’ll play a hands-on role in ensuring the CRM continues to evolve in line with business needs.

The Role

• Maintain and enhance D365 platform functionality and performance
• Configure workflows, dashboards, and user roles
• Provide user training, documentation, and day-to-day support
• Assist with small system improvements and integrations
• Collaborate with internal and external teams on enhancement projects

Your Fit

• Experience with Dynamics 365 configuration and support
• Understanding of CRM workflows, forms, and standard capabilities
• Familiar with Power Platform (Power Apps, Power Automate)
• Exposure to reporting tools such as Power BI
• Awareness of data governance and system security
• Strong communicator who enjoys helping users and solving problems
• Detail-oriented, collaborative, and keen to learn

Apply Now

If you’re looking for a hands-on CRM role where you can build on your D365 experience and contribute to a supportive, forward-thinking team, apply now.