About the role

IT Support Technician (Level 1) – 12-Month Fixed Term Contract (Auckland) Why you’d like it

• Be the front-line IT support that keeps a busy, professional workplace running smoothly.
• Varied day-to-day work across Microsoft 365, Windows devices, mobile, and meeting room technology.
• A stable 12-month fixed term contract with standard business hours.

• You’ll be the first point of contact for IT support, helping users get back up and running quickly and confidently. This includes logging, categorising and resolving Level 1 incidents and requests, triaging and escalating where required, and maintaining accurate ticket notes and evidence.
• You’ll support joiner, mover, leaver processes and help maintain reliable office and meeting room technology.
• This role focuses on strong service fundamentals, clear communication, and disciplined ticket management rather than deep engineering.

• 12-month Fixed Term Contract (employee role)
• Location: Auckland office
• Hours: Monday–Friday, standard business hours

• Experience in a service desk or Level 1 IT support role
• Working knowledge of Microsoft 365 and Windows endpoints
• Confidence using ticketing systems and following structured workflows
• Strong customer service mindset and clear written communication
• Comfortable supporting onboarding/offboarding and day-to-day workplace tech
• Nice to have: exposure to ITIL, compliance-conscious environments, or relevant IT certifications