About the role

Job Summary:
We’re looking for a capable Level 2 Desktop Support Engineer to join a busy support environment on a short, well-defined contract. This role suits someone who enjoys hands-on troubleshooting, working through a steady queue of incidents, and supporting end users in a Microsoft-first environment.

• Term: 10 Week Contract (Feb 23rd - May 1st)
• Location: Onsite Auckland or New Zealand based
• Environment: Microsoft stack (Windows / O365)
• Engagement: Hourly rate contract 

What you’ll be doing:

• Providing Level 2 desktop and end-user support to keep users productive
• Resolving escalated BAU issues across Windows and Microsoft 365
• Troubleshooting hardware, laptops/desktops, printers, and peripherals
• Supporting user administration within Active Directory
• Managing incidents and requests through a ticketing system
• Documenting fixes and contributing to improved support processes

What we’re looking for:

• Proven experience in a Level 2 Desktop Support, EUC, or Service Desk role
• Strong troubleshooting skills across Windows 10/11 and end-user devices
• Solid Microsoft 365 support experience (Outlook, Teams, OneDrive, SharePoint basics)
• Experience with Active Directory user and group administration
• Comfortable working from a ticket-based queue (e.g. ServiceNow, Jira, Freshservice, or similar)
• Clear communicator with the ability to work calmly with technical and non-technical users
• Must have valid New Zealand work authorization

Contractor Benefits:

• Wellbeing Discovery Sessions
• Welcome Packs
• Hnry discount
• Exclusive Invites
• Optional pay-as-you-go PI/PL insurance

If you’re available from late February and can hit the ground running in a hands-on desktop support role, we’d love to hear from you. Apply with your CV and a brief note confirming your availability.