About the role

Job Summary:
We’re looking for a capable Level 2 Service Desk Analyst to join a Christchurch-based team for a short-term, onsite contract starting in March. This role suits someone who enjoys hands-on troubleshooting, being close to end users, and keeping business-as-usual services running smoothly.

• Length: 6 weeks
• Start: First week of March
• Engagement: Hourly rate contract
• Location: Onsite – Christchurch

What you’ll be doing:

• Providing responsive Level 2 support across desktop, Microsoft 365, and end-user services
• Troubleshooting issues across Windows, hardware, and core user applications
• Managing incidents end-to-end, ensuring timely resolution and clear communication
• Reducing repeat incidents through effective triage and accurate documentation
• Escalating issues appropriately while maintaining ownership and follow-through

What we’re looking for:

• Proven experience in a Level 2 Service Desk or Desktop Support role
• Strong support experience within a Microsoft environment (Windows, M365, Outlook, Teams)
• Confidence troubleshooting hardware, and end-user applications
• Experience working in a ticket-based environment (e.g. ServiceNow, Jira, Freshservice, or similar)
• Clear communicator with a calm, user-focused approach
• Must have valid New Zealand work authorization

Contractor Benefits:

• Wellbeing Discovery Sessions
• Welcome Packs
• Hnry discount
• Exclusive Invites
• Optional pay-as-you-go PI/PL insurance

If you’re available in March and looking for a short, focused onsite contract where you can make an immediate impact, we’d love to hear from you. Apply with your CV and a brief note confirming your availability and Christchurch onsite commitment.