About the role

Why you would like it:

• Varied, hands-on role across identity, automation, and end-user support
• Queenstown-based, with impact across multiple business units
• Permanent position with breadth, ownership, and growth opportunities
• Work on Power Platform, Azure Identity, and core infrastructure

The opportunity:

Join an internal IT team supporting a busy organisation in Queenstown. You’ll be the go-to for service desk and desktop support while owning identity administration and automation using Microsoft 365, Azure Identity/Active Directory (including Adaxes), and Power Automate. You’ll troubleshoot issues across networks, Windows, servers, and enterprise apps, and support API-led integrations (including Azure APIM/custom connectors).

This role blends customer-facing support with behind-the-scenes system improvements. Some out-of-hours work, occasional travel, and participation in an on-call roster (including some weekends) are part of the rhythm.

Company profile:

A well-established New Zealand organisation with a diverse technology footprint and a strong local presence. The team values pragmatism, service, and continuous improvement.

The role:

• Resolve Level 1–2 support requests; escalate when needed
• Administer users, access, and authentication (AD/Entra ID, Adaxes)
• Support and improve Power Automate workflows and HR app integrations
• Install, configure, and maintain Windows endpoints, servers, and core apps
• Troubleshoot networking, security, and cloud services (M365/Azure)

Your fit:

• Proven experience in a comparable IT support role
• Strong with M365, Azure Identity/Active Directory, and Power Automate
• Comfortable with API concepts, Azure APIM, and custom connectors
• Solid grasp of Windows, networking fundamentals; VMware/Citrix and Veeam a plus
• Clear communicator with a customer-first approach and attention to detail
• Valid NZ driver’s licence; able to join on-call roster and work after-hours when required

If this sounds like you, apply now or reach out for a confidential chat. For more information please contact Courtney at courtney@potentia.co.nz