About the role

The Opportunity:

Join a growing organisation during an exciting expansion phase. This role combines technical problem-solving with people-focused service delivery, giving you the chance to be the go-to IT expert. You’ll ensure smooth day-to-day operations while building leadership skills through mentoring and team development. With regular regional travel and a supportive team environment, this position offers variety, professional growth, and the satisfaction of keeping essential services running through reliable technology.

About the Organisation:

This established group operates across multiple sites in New Zealand’s central region and has built a strong reputation for both service delivery and staff development. Known for their supportive, collaborative culture, they value expertise, reliability, and human-centred approaches to both operations and technology. Currently expanding their services and geographic footprint, they’re investing in IT capability to match their growth.

The Role:

• Act as the primary IT contact for staff across multiple sites
• Deliver hands-on technical support for Windows systems, Microsoft 365, and mobile devices
• Provide on-site support through regular regional travel
• Manage user accounts, permissions, and IT asset inventory
• Log and track requests within the ITSM platform
• Mentor and coach colleagues to strengthen IT service delivery
• Collaborate with the wider IT team to resolve recurring issues
• Install, configure, and troubleshoot applications and network systems

Your Fit:
• Proven experience delivering business IT support with strong customer service skills
• Ability to communicate technical concepts clearly to non-technical users
• Experience with Windows environments, Microsoft 365, and mobile device management
• Organised and able to prioritise effectively in a fast-paced environment
• Natural mentoring ability and interest in team development
• Comfortable with regional travel and supporting varied work environments
• ITIL experience or certification preferred
• Tertiary IT qualification or equivalent practical experience

If you’re looking for a varied, hands-on IT role where you can make a real impact while building your career, we’d love to hear from you.