About the role

Customer Success Specialist – Health & Safety SaaS Impact

Why You Will Like It:
• Remote-first with just one day in office per week
• Two roles availble with flexible options: full-time or part-time (24-32 hrs)
• Making a real difference in workplace safety
• Small, passionate team focused on people-first culture
• Direct impact on product development through customer feedback

The Opportunity:
Join a growing SaaS company that’s helping businesses across New Zealand manage health and safety more effectively. With a proven product, strong customer retention, and a people-first approach, they’re expanding their impact and need customer-focused professionals to help shape the next stage.

Based in Wellington, the team supports a wide range of sectors and values meaningful relationships with both customers and employees. They offer flexibility and a collaborative culture, with just one day a week in the office.

Candidates must have permanent working rights in New Zealand to be considered for this position at this time. 

The Role:
• Serve as the primary contact for clients through onboarding, training, renewals, and transitions
• Facilitate seamless customer implementations from sales handover to software setup and user success
• Provide multi-channel support through HubSpot across email, phone, chat, and video
• Collaborate closely with sales, engineering, and product teams to ensure customer feedback drives improvements
• Contribute to knowledge base documentation and workflow automation initiatives
• Track and report on service tickets while continuously improving support processes
• Gather valuable customer insights to influence product development and enhancements

Your Fit:
You're someone who thrives in customer-facing roles and has experience in customer success, software training, or tech support. You're comfortable with CRM tools like HubSpot and can communicate effectively across multiple channels. Most importantly, you're adaptable, proactive, and genuinely care about helping customers succeed.You don't wait to be told what to do – you see opportunities and act on them. You're collaborative, resilient, and excited by the prospect of continuous improvement.

Whether you're looking for full-time engagement or seeking a meaningful part-time role, this opportunity offers the flexibility to make a real impact while maintaining work-life balance. If you're passionate about customer success and want to join a company where your work directly contributes to safer workplaces across New Zealand, we'd love to hear from you. Please press 'Apply' or email your CV to stella@potentia.co.nz