About the role

About the role
Join a well-established organisation as a senior member of a close-knit IT support team. In this role, you’ll take ownership of technical issues across hardware, software, networks and servers, providing fast, effective solutions that keep things running smoothly. You’ll be the go-to expert for escalated support and contribute to system improvements as the company undergoes a period of tech transformation. It’s a visible, hands-on role where your impact will be felt daily.

You’ll be responsible for:

• Delivering advanced technical support across hardware, software and networks
• Managing and resolving service requests through remote tools and clear documentation
• Configuring and deploying hardware and software to support evolving business needs
• Administering Windows server environments (Active Directory, DNS, DHCP, File & Print services)
• Acting as a first point of contact for IT support and ensuring high levels of customer satisfaction
• Prioritising service tickets to meet SLAs and ensure consistent service delivery
• Contributing to documentation and internal knowledge sharing

Skills & Experience
We’re looking for someone who thrives in a problem-solving environment, communicates clearly, and enjoys variety in their day. You’ll bring:

• Proven experience in a Service Desk or senior support role
• Strong troubleshooting skills and experience with remote support tools
• Solid knowledge of Windows environments, Active Directory and server admin
• Excellent communication skills with a customer-first mindset
• Ability to juggle competing priorities while maintaining attention to detail

Bonus points for experience with:

• Supporting infrastructure upgrades or migrations
• Scripting or automation tools
• ITIL-based environments

Benefits

• Join a high-trust, supportive team culture
• Grow your skills across a broad technical stack
• Be part of a business actively investing in IT transformation
• Enjoy work-life balance in a stable, long-standing organisation

About the company
This organisation sees IT support as essential to their success — and they treat it that way. Their team is known for its professionalism, collaboration and knowledge-sharing culture. You’ll be joining a business that backs its people, values continuous improvement, and offers variety and progression within a stable and well-respected environment.

How to apply
Ready to take the next step? Apply now or get in touch with Emma Howey at emma@crewconsulting.co.nz for a confidential chat.