About the role

The Opportunity:

This is your chance to be part of a technical escalation team that directly impacts essential network services. As customers increasingly depend on seamless connectivity, you'll be the go-to expert solving complex technical challenges. This role offers the perfect mix of hands-on troubleshooting and strategic input, allowing you to leverage your networking expertise while developing new skills in an environment that values innovation and technical excellence.

Company Profile:

Our client is a forward-thinking technology organisation providing essential services across New Zealand. They've built a reputation for reliability, innovation and technical excellence. With a culture focused on making a difference through technology, they value people who can simplify complex problems, collaborate effectively, and continuously push for better solutions.

The Role:

• Provide technical expertise and escalation support for complex network issues
• Troubleshoot and resolve challenging cases involving Cisco, Fortinet, and Palo Alto technologies
• Build relationships with ICT providers and vendors to resolve critical infrastructure issues
• Create knowledge base content and develop standardised technical solutions
• Mentor Tier 1 support teams and contribute to technical knowledge sharing
• Support the delivery and improvement of technical products and services
• Identify risks and issues associated with complex network implementations
• Participate actively in change control processes and project work

Your Fit:

• You have 5+ years' experience troubleshooting network issues in a customer-focused environment
• Your technical expertise includes switching, routing, and firewall (Cisco, Fortinet, Palo Alto)
• CCNP, NSE 5, or Palo Alto certification is highly desirable
• You're passionate about customer service and finding technical solutions
• You thrive in collaborative environments while being a self-motivated problem solver
• You have experience with Google products and services

If you're ready to take your networking career to the next level in a role that values technical excellence and customer satisfaction, apply now. For any further questions please contact courtney@crewconsulting.co.nz