About the role

Advanced Service Desk Engineer

Why you would like it

• Make a tangible difference with your technical expertise in a high-visibility role
• Join a supportive team where your problem-solving skills will be valued daily
• Develop your career with exposure to diverse technologies and server administration

The Opportunity
Join a respected IT team at a crucial time of technological transformation. As the frontline face of IT support, you'll be instrumental in shaping the company's reputation through exceptional service delivery. This is an opportunity to showcase your advanced technical abilities while developing expertise across multiple IT domains. The organisation is investing significantly in its IT infrastructure, making this an ideal time to join and contribute to meaningful improvements while growing your technical repertoire.

Company Profile
This established organisation understands that their IT support function is the cornerstone of their operational success. Their Service Desk team is highly regarded for professionalism and technical capability. With a collaborative culture that celebrates knowledge-sharing and continuous improvement, they've built a stable environment where technical professionals can thrive. The company values work-life balance and provides opportunities for skill development across various IT disciplines.

The Role

• Deliver advanced technical support for hardware, software, and network issues using remote diagnostic tools
• Manage the full lifecycle of service requests from intake through to resolution and documentation
• Configure and deploy new hardware and software solutions to meet evolving business needs
• Provide exceptional customer service as the first point of contact for IT support
• Prioritise and manage service tickets to meet service level agreements
• Administer server environments through Active Directory, File & Print services, DNS, and DHCP
• Create clear, concise documentation for technical issues and their solutions

Your Fit

• You have solid experience in a Service Desk or similar technical support role
• You demonstrate excellent troubleshooting skills and can diagnose complex technical issues
• You're experienced with Windows environments, Active Directory, and server administration
• You possess strong communication skills and can explain technical concepts clearly
• You're customer-focused with a friendly, professional approach to service delivery
• You're organised and can manage competing priorities while maintaining attention to detail