About the role

Why You Would Like It

• Lead and develop three high-performing technical teams across infrastructure, helpdesk and application support
• Champion a user-centric approach to IT operations in a dynamic travel organisation
• Blend operational excellence with strategic thinking as a key member of the IT leadership team
• Enjoy working in Christchurch with one of New Zealand's most recognised travel brands

The Opportunity
The travel industry is experiencing rapid digital transformation, and this role sits at the heart of that evolution. As organisations rebound and reimagine travel experiences post-pandemic, there's a unique opportunity to shape how technology enables both internal teams and customers. You'll join at a pivotal time when the organisation is enhancing its technical capabilities and focusing on delivering exceptional digital experiences that support travellers throughout their journey.

Company Profile
This well-established New Zealand travel organisation has built a strong reputation in the industry over many decades. With a nationwide presence and a commitment to delivering memorable travel experiences, they're continually investing in technology to enhance their service delivery. Their collaborative culture values innovation and customer-focus across all levels of the business. The IT function plays a critical role in supporting both retail operations and digital customer experiences, making this a highly visible leadership position with real impact on the organisation's success.

The Role

• Lead the Infrastructure, Helpdesk, and mentor the Application Support teams with a focus on high performance and exceptional user satisfaction
• Drive incident, problem, and service request management across all user-facing systems
• Champion automation, simplification, and proactive system monitoring to reduce issues before they impact users
• Own the roadmap and operations for core IT infrastructure (on-premises, cloud, networks, security)
• Ensure all systems are patched, secure, and compliant with security standards
• Manage external vendors and partners providing infrastructure, hardware, hosting, or support services
• Develop and mentor team members, fostering a positive, service-oriented culture with strong ownership and pride

Your Fit

• You have 5+ years' experience in IT operations or infrastructure management roles
• You bring a strong user experience mindset and can translate technical performance into business value
• You've successfully led technical teams and have experience working with cloud and hybrid environments
• You're familiar with ITIL or similar service management practices and have worked with monitoring and ITSM tools
• You're proactive, customer-obsessed, and calm under pressure, especially during incidents
• You have excellent communication skills and can engage effectively with technical and non-technical stakeholders

If you're excited by transforming an IT operations function to deliver exceptional user experiences in the dynamic travel industry, we'd love to hear from you. Either apply now or email tom@crewconsulting.co.nz