About the role

Company Profile:

Crew Technology Recruitment is proud to partner with CrestClean, a well-established leader in the commercial cleaning industry. Launched in 1996, CrestClean is a leader in both the New Zealand franchising and commercial cleaning industries.

Their vision is to continually innovate and improve the way they operate, with a plan to double the system-wide turnover in the next five years by enhancing the customer experience. CrestClean is a secure company that has experienced double-digit growth each year for the last 28 years. Operating across 17 regions, CrestClean deploys over 2,300 personnel via their award-winning franchise model, servicing over 6,000 contracted corporate and education-based customers. CrestClean has established a reputable and trusted brand with more than 700 franchised businesses operating throughout New Zealand.  Known for delivering exceptional cleaning services across New Zealand, CrestClean places a strong emphasis on quality, reliability, and innovation. The company fosters a culture of integrity, respect, and teamwork, supporting the growth of its staff and creating environments where they can thrive.

Join CrestClean during this exciting growth phase and be part of a team that values excellence and continuous improvement.

The Opportunity:

As an ICT Business Support Specialist, you will play a pivotal role in empowering staff through the effective use of Microsoft Dynamics and related technologies. You will deliver tailored training solutions and provide ongoing support to drive productivity and seamless CRM integration into daily operations. Additionally, you will collaborate on system enhancements and maintain a robust training program.

Why You’ll Love This Role:

• Opportunity to enhance user proficiency in a leading CRM platform.
• Flexible work environment supporting a balanced lifestyle.
• Engage with a dynamic team and build meaningful relationships.
• Drive continuous learning and skill development across the organisation.

The Role:

As an ICT Business Support Specialist, you will provide one-on-one coaching and lead group workshops. Beyond training, your responsibilities will include system administration, data cleansing, and workflow optimisation. This role requires occasional travel and adaptability to meet changing business needs.

About You:

• Strong problem-solving skills and a customer-focused mindset.
• Excellent communication skills to engage with diverse teams.
• Experience with agile methodologies and CRM optimisation.
• Background in ICT training or CRM/ERP support.
• A degree in a computing-related discipline is preferred.

This is an exciting opportunity for the right person. If you’re ready to make a meaningful impact and grow with a leading organisation, send us your CV today!