About the role

The Role:
As an experienced Service Desk Analyst, you will be focused on delivering excellent experiences in providing L1 and L2 end-user support. This role is to come in and provide additional support to the well-established support team. This will be a contract position initially for 3-Months, with an ASAP start. If things go well there may be potential to extend for the right person. 

The contract requires the successful person to be based in Dunedin full-time as the role is fully onsite.

Experience Required:
You'll be already familiar with providing IT Support within a large organisation, and as a part of a dispersed and varied team. You'll ideally bring technical experience with:

• Strong interpersonal skills to engage with customers
• Windows and Linux Operating Systems 
• Hardware setups
• Experience with ticketing systems for managing requests (e.g. Jira, Service Now, etc)
• Microsoft 365 / Exchange administration
• Active Directory management - set-up users, role management etc.
• Troubleshooting and desktop supportK
• Experience with resolving Network related issues (e.g DNS, DHCP, VPN, etc) 
• Documentation experience
• Must have a valid work visa to be able to start quickly

The Company:
Our client is Dunedin-based, and operates various sites across NZ, particularly in the South Island. The organisation prides itself on being community focused and their team enjoy an environment that is respectful, inclusive, and professional.

To Apply:
Apply now with your updated CV and Cover Letter. For further information please contact Liz at Liz.kim@crewconsulting.co.nz