About the role

The opportunity

This Fintech business is undergoing transformation and growth, introducing a new product catalogue and platforms to capture new customer segments. The new Head of Tech Operations will drive the company's technology operations strategy, ensuring robust and scalable systems to support the business scaling growth. Guiding efforts to enhance and modernize the existing operational technology, retiring obsolete systems and creating future-ready technology is the remit of this position. By ensuring seamless integration of this environment with product development and cloud and infrastructure systems, you will build efficiency and effectiveness across the company's OT.  A blend of in-house team members and vendors will be at your disposal with an OT strategy ready to be built.  Ultimately this will deliver exceptional customer experiences through smart, future-proof design and a capable team that is fit to run and operate a mission-critical environment.

Company profile

Awarded and recognised as the most effective and modern Fintech solutions powerhouse - a listed and licensed Australasian enterprise payments provider.  Industry leading CX is at the forefront of their business, deeper understanding of customers data and their security, reliability and performance of their payment hubs and systems have led to growth in times where that is hard to find.  The appointment of a new CTO last year has proven the catalyst to turn opportunity into real scale. Numbering at 100+ heads across the Tasman, the business has begun to look more and more to its tech future.

Your role

As the Head of Tech Operations, you will be responsible for the following key areas:

TECH OPS LEADERSHIP: Champion contemporary infrastructure and platform strategies. Conduct research and analysis for informed strategic decisions. Develop and implement planning models and robust technology systems. Build strong relationships with peers, partners, and customers.

PEOPLE LEADERSHIP: Lead and develop a team of 6+ professionals in delivery, analysis, and operations. Foster an empathetic, customer-centric ethic through accountability, motivation, and growth. 

DELIVERY LEADERSHIP: Orchestrate major large scale projects, including infrastructure and automation initiatives, oversee budgets and provide direction for team members.  Provide systematic predictability of issues and delivery milestones.

PORTFOLIO GOVERNANCE: Oversee special projects and maintain existing systems. Optimize legacy systems and services for better performance. Ensure achievement of key success metrics within tech operations.

The fit

If you thrive in leading technology operations within medium to large organizations, especially those focused on compliance and reliability, this role is for you. You will lead a high-functioning team of professionals ready to meet the business's evolving demands. Embrace modernization and standardization of technology operations as it will be a key part of your leadership journey here.

Emerging from a people and operational lead role in a structured and secure businesses, such as digital or technology service providers, you will enjoy:

• Managing enterprise infrastructure and platforms, including networks, security, cloud tech, and internal IT systems.
• Creating predictable delivery of technology services and leadership of cross-functional teams.
• Change management of core infrastructure, cloud ecosystems, and SLA management.
• Bridging communication gaps between tech teams, other departments, and executives.
• Demonstrating analytical thinking, adaptability, and empathy to understand and meet the business’s needs while exceeding customer expectations.
• Engaging a commercial mindset and the ability to convey complex technological concepts to non-technical stakeholders.

Please note, only applications from job seekers who hold a valid work visa / permanent residents or NZ citizens, presently based in New Zealand, will be considered.

For more information please contact Sarah to discuss this opportunity on sarah@potentia.co.nz or apply now.